London Borough of Hillingdon

Residents Card Business Case Phase 1

The Challenge

The Council took the decision to use smartcard technology as a channel for delivering some council services direct to the citizen, as part of a wider modernisation programme. ​ We were tasked producing a business case for first stage investment approval by Cabinet. As a proof of concept it was decided that Staff ID and Access would be the first phase. The initial scope was to issue cards to 4000 personnel for ID and access to the Civic Centre.

Our Approach

Consultancy ​ We established the high level requirements for ID and Access, conducted a site survey of the buildings then engaged with the incumbent supplier of the Access Control System. We also worked with potential partners for other components of the solution to identify costs, risks and interoperability issues. We also negotiated best prices with all suppliers.

The Result

We delivered a business case that showed some cost efficiencies, but moreover provided a foundation from which the wider Residents Card could be launched. ​ The recommendations included that the existing access management system, remain and that the token technology be changed from proximity to a contactless 4k card to ensure maximum flexibility. ​ An additional benefit was the facilitation of follow-me printing for staff. This would enhance document security and help to control costs.


Smartran has used Consulting Smart Ltd as resource on a number of multi-application smart card scheme assignments in both the public and private sectors.

We have always found their experience and knowledge of the complex subject of multi-application schemes invaluable on our projects and our clients echo this view. In particular, Steve Beecroft whose knowledge base covers other emerging technologies including Near Field Communications has become a key member of our Team and regularly works on scheme projects and peer reviews.

We have no hesitation in recommending Consulting Smart Ltd for the development and implementation of a multi-application multi-vendor smart card scheme.

Kevin FarquharsonKevin Farquharson, Managing Director, Smartran Ltd